SAM
Bring your software spend, compliance, and entitlement logic under control.
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ServiceNow Engineering Partner
EFS Networks: Your ServiceNow Partner
Unlock AI-powered ServiceNow workflows that actually reduce operational drag.
ServiceNow should make your organization faster — not heavier. We implement the platform with engineering discipline, clear architecture, and intelligent automation that actually moves work forward.
You get a system that feels modern, predictable, and deeply aligned with how your business operates.
ServiceNow workloads we specialize in
IT Service Management (ITSM)
Customer Service Management (CSM)
Software Asset Management (SAM)
Hardware Asset Management (HAM)
Now Assist & AI
Service Areas, At a Glance
Core ServiceNow domains engineered for control, clarity, and speed.
HAM
Track every device and automate lifecycles from procurement to retirement.
Learn moreCSM
Deliver better customer experiences with structured, intelligent workflows.
Learn moreITSM
Run IT as a high-velocity operation, not a ticket treadmill.
Learn more600+
Clients Served
22
Years in Business
1200+
Projects Delivered
40+
ServiceNow Specialists
Industries We Serve
ServiceNow implementations tuned for complex, regulated, and fast-moving environments.
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Healthcare & Life Sciences
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Financial Services
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Manufacturing & Supply Chain
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Retail & Consumer
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Public Sector & Education
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Technology & SaaS
Software Asset Management (SAM)
Spend Under Control. Compliance Without Stress.
Most SAM initiatives stall under bad data and vague entitlement logic.
We rebuild the foundation:
- Clean, normalized records
- Audit-ready entitlement accuracy
- Automated reclamation and optimization
- Forecasting that sees around corners
The result: predictable spend, higher trust, and zero surprises at renewal time.
Hardware Asset Management (HAM)
Every Device Tracked. Every Lifecycle Automated.
We turn your hardware footprint into a fully visible, fully automated ecosystem:
- Warranty and device health intelligence
- Barcode/QR/scan workflows that eliminate manual work
- Automated refresh paths
- AI-based anomaly detection to catch drift and loss
Your teams stop chasing devices and start managing outcomes.
Customer Service Management (CSM)
Faster Answers. Cleaner Journeys. Happier Customers.
Great service isn’t about volume. It’s about clarity.
We design CSM programs that bring structure to chaos and reduce noise everywhere:
- Unified case management
- Search that actually surfaces answers
- Predictive, proactive support
- Automated workflows across departments
Customers feel cared for. Agents feel empowered. Leadership sees impact.
IT Service Management (ITSM)
High-Velocity IT Without the Firefighting.
We build ITSM environments that feel steady, responsive, and easy to run:
- Intelligent incident routing
- Automated change approvals with real risk scoring
- Root-cause clarity embedded into workflows
- Clean, optimized agent workspaces
It’s the difference between “managing tickets” and running a real IT operation.
AI + ServiceNow
Your Platform, One Generation Smarter.
AI only matters when it reduces effort and improves accuracy.
Our implementations are engineered around that principle.
We specialize in:
- Now Assist Pro/Pro+ activation
- Workflow-embedded LLMs
- Custom summarization, classification, and triage models
- Agentic automation using modern frameworks and private models
This is practical, applied intelligence — not hype.
Case Examples
A few ways we've used ServiceNow and AI to untangle real operational problems.
Healthcare Provider
SAM program that survived the audit
Consolidated fragmented license data into a single SAM model, untangled entitlement logic, and automated reclamation. The result: fewer true-ups and faster renewals.
Manufacturing & Field Operations
HAM with real device visibility
Connected hardware inventory, warranty data, and scanner workflows in ServiceNow to eliminate blind spots and automate refresh cycles.
Financial Services
AI-assisted CSM for complex requests
Deployed AI summaries and routing on top of CSM, reducing handle times and giving leaders cleaner visibility into service demand.
ServiceNow Resources
Co-branded guides that go deeper on customer experience and employee productivity.
Why EFS Networks
Built by Engineers. Tuned for Business. Designed for Scale.
Our approach is simple: cut noise, clarify systems, and deliver capability you can measure.
What you get:
- Deep specialization in SAM, HAM, CSM, ITSM
- True AI engineering, not surface-level features
- Architecture that stays clean as you grow
- Delivery that’s transparent, fast, and maintainable
- A partner who treats your workflows like a product
We make ServiceNow feel lighter, smarter, and easier to trust.
"EFS builds ServiceNow like an engineering platform — not a collection of forms and tables."
Director of Technology
Global Services Organization
ServiceNow Partner
Enterprise IT
Regulated Industries
Contact Us to Build a Better Operational Core
Let's map your first 90 days and show you the value before you commit.
Book a ConsultationNo spam. No boilerplate pitch. A focused conversation with our ServiceNow team.
Prefer starting with an email? Reach us directly at sales@efsnetworks.com.